Terms and Conditions

GDPR

Terms and Conditions

Terms and conditions of purchase agreements concluded via the platform

This agreement is concluded between PSR – Professional Sports Recovery GmbH, Große Straße 47, 49401 Damme, Tel.: 0151-70002111, registered in the commercial register of the Oldenburg District Court under HRB No. 213543, represented by Marion Otte and Christin Otte, VAT identification number: DE 320798811 - hereinafter referred to as "Provider" - and the customer named in § 2 of the contract - hereinafter referred to as "Customer".

§ 1 Scope, Definitions

(1) The following General Terms and Conditions, in their version valid at the time of the order, apply exclusively to the business relationship between the webshop provider (hereinafter "Provider") and the customer (hereinafter "Customer"). Any differing terms and conditions of the Customer are not recognized unless the Provider expressly agrees to their validity in writing.

(2) A customer is a consumer insofar as the purpose of the ordered goods and services cannot be predominantly attributed to their commercial or self-employed professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, is acting in the exercise of their commercial or self-employed professional activity.

§ 2 Conclusion of Contract

(1) The customer can select products, in particular compression therapy systems, from the supplier's product range and add them to a virtual shopping cart by clicking the "Add to cart" button. By clicking the "Place order" button, the customer submits a binding offer to purchase the goods in the shopping cart. Before submitting the order, the customer can view and change the data at any time. However, the offer can only be submitted and transmitted if the customer accepts these terms and conditions by clicking the "Accept terms and conditions" button, thereby incorporating them into their offer.

(2) The supplier will then send the customer an automatic confirmation of receipt by email, which lists the customer's order again and which the customer can print using the "Print" function. The automatic confirmation of receipt merely documents that the customer's order has been received by the supplier and does not constitute acceptance of the offer. The contract is only concluded upon the supplier's declaration of acceptance, which is sent in a separate email (order confirmation). In this email or in a separate email, but at the latest upon delivery of the goods, the contract text (consisting of the order, the General Terms and Conditions, and the order confirmation) will be sent to the customer by us on a durable medium (email or paper printout) (contract confirmation). The contract text will be stored in compliance with data protection regulations.

(3) The contract shall be concluded in German.

§ 3 Delivery, product availability

(1) Delivery times stated by us are calculated from the date of our order confirmation, provided that the purchase price has been paid in advance (except in the case of payment by invoice). Unless a different delivery time is specified for the respective goods in our online shop, the delivery time is 2-3 working days within Germany. For deliveries abroad, the delivery time is 5-7 days after conclusion of the contract (or, in the case of agreed prepayment, after receipt of your payment).

(2) If no copies of the product selected by the customer are available at the time of the order, the supplier shall inform the customer of this immediately in the order confirmation. If the product is permanently unavailable, the supplier shall refrain from issuing an acceptance of the order. In this case, no contract shall be concluded.

(3) If the product specified by the customer in the order is only temporarily unavailable, the supplier shall also inform the customer of this immediately in the order confirmation.

(4) The following delivery restrictions apply: The supplier will only deliver to customers who have their habitual residence (billing address) in one of the listed countries (see §5 [2.2]) and can provide a delivery address in the same country.

§ 4 Retention of Title

The delivered goods remain the property of the supplier until full payment has been received.

§ 5 Prices and shipping costs

(1) All prices quoted on the provider's website include the applicable statutory value added tax.

(2) The applicable shipping costs are not included in the purchase price. They can be viewed via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process, and must be borne by you in addition to the purchase price, unless free shipping is offered.

(2.1) Deliveries within Germany are free of shipping costs.

(2.2) We calculate shipping costs abroad based on weight.

Destination country under 2kg from 2kg to 4.99kg from 5kg to 9.99kg from 10kg to 14.99kg from 15kg to 19.99kg from 20kg to 24.99kg 25kg Egypt €44.50 €127.50 €159.00 €197.00 €233.00 €268.50 €303.00 Albania €35.00 €93.50 €116.00 €118.00 €117.50 €120.50 €124.50 Andorra €12.46 €16.00 €21.00 €26.00 €31.00 €35.00 €40.00 Bahrain €44.50 €127.50 €159.00 €197.00 €233.00 €268.50 €303.00 Belgium €11.74 €15.00 €19.00 €23.00 €27.00 €30.00 €34.00 Bosnia and Herzegovina €35.00 €93.50 €116.00 €118.00 €117.50 €120.50 €124.50 Brazil €44.50 €127.50 €159.00 €197.00 €233.00 €268.50 €303.00 Bulgaria €12.72 €17.00 €22.00 €27.00 €33.00 €38.00 €43.00 Denmark €11.74 €15.00 €19.00 €23.00 €27.00 €30.00 €34.00 Estonia 12.72 €17.00 €22.00 €27.00 €33.00 €38.00 €43.00 Finland 12.72 €17.00 €22.00 €27.00 €33.00 €38.00 €43.00 France 11.74 €15.00 €19.00 €23.00 €27.00 €30.00 €34.00 Georgia 44.50 €127.50 €159.00 €197.00 €233.00 €268.50 €303.00 Greece 12.72 €17.00 €22.00 €27.00 33.00 38.00 43.00 Great Britain 35.00 93.50 116.00 118.00 117.50 120.50 124.50 Ireland 12.72 17.00 22.00 27.00 33.00 38.00 43.00 Iceland 35.00 93.50 116.00 118.00 117.50 120.50 124.50 Israel 44.50 127.50 159.00 197.00 233.00 268.50 303.00 Italy 12.46 16.00 21.00 26.00 €31.00 €35.00 €40.00 Croatia 12.72 €17.00 €22.00 €27.00 €33.00 €38.00 €43.00 Latvia 12.72 €17.00 €22.00 €27.00 €33.00 €38.00 €43.00 Lebanon 44.50 €127.50 €159.00 €197.00 €233.00 €268.50 €303.00 Liechtenstein 15.83 €23.00 €31.00 €39.00 €47.00 €55.00 €64.00 Lithuania 12.72 €17.00 €22.00 €27.00 €33.00 €38.00 €43.00 Luxembourg €11.74 €15.00 €19.00 €23.00 €27.00 €30.00 €34.00 Malta €12.72 €17.00 €22.00 €27.00 €33.00 €38.00 €43.00 Macedonia €35.00 €93.50 €116.00 €118.00 €117.50 €120.50 €124.50 Moldova €35.00 €93.50 €116.00 €118.00 €117.50 €120.50 €124.50 Monaco €11.74 €15.00 €19.00 €23.00 €27.00 €30.00 €34.00 Montenegro 35.00 93.50 116.00 118.00 117.50 120.50 124.50 Netherlands 11.74 15.00 19.00 23.00 27.00 30.00 34.00 Norway 35.00 93.50 116.00 118.00 117.50 120.50 124.50 Austria 11.74 15.00 19.00 23.00 27.00 30.00 34.00 Poland 11.74 15.00 19.00 23.00 27.00 30.00 34.00 Portugal 12.72 €17.00 €22.00 €27.00 €33.00 €38.00 €43.00 Romania 12.72 €17.00 €22.00 €27.00 €33.00 €38.00 €43.00 San Marino 12.46 €16.00 €21.00 €26.00 €31.00 €35.00 €40.00 Saudi Arabia 44.50 €127.50 €159.00 €197.00 €233.00 €268.50 €303.00 Sweden 12.46 €16.00 €21.00 €26.00 €31.00 €35.00 €40.00 Switzerland 15.83 €23.00 €31.00 €87.00 €90.00 €90.00 €90.00 Serbia €35.00 €93.50 €116.00 €118.00 €117.50 €120.50 €124.50 Slovakia €12.46 €16.00 €21.00 €26.00 €31.00 €35.00 €40.00 Slovenia €12.46 €16.00 €21.00 €26.00 €31.00 €35.00 €40.00 Spain €12.46 €16.00 €21.00 €26.00 €31.00 €35.00 €40.00 Czech Republic €11.74 €15.00 €19.00 €23.00 €27.00 €30.00 €34.00 Turkey €44.50 €127.50 €159.00 €197.00 €233.00 €268.50 €303.00 Ukraine €35.00 €93.50 €116.00 €118.00 €117.50 €120.50 €124.50 Hungary €12.46 €16.00 €21.00 €26.00 €31.00 €35.00 €40.00 Cyprus €12.72 €17.00 €22.00 €27.00 €33.00 €38.00 €43.00

(3) If delivery is made to countries outside the European Union, additional costs may be incurred which are beyond our control, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees charged by credit institutions), which you will have to bear.

(4) Any costs incurred in transferring the money (transfer or exchange rate fees charged by credit institutions) must be borne by you in cases where delivery is made to an EU Member State but payment is initiated outside the European Union.

(5) The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective offer.

(6) The goods will be shipped by postal service. The supplier bears the risk of loss or damage during shipping if the customer is a consumer.

(7) In the event of a cancellation, the customer shall bear the direct costs of returning the goods.

§ 6 Payment terms

Accepted payment methods:

Payment in advance by bank transfer
Payment by credit card
Payment via PayPal
Payment by invoice
Payment via Sofort

§ 7 Warranty for defects, guarantee

(1) The supplier is liable for material defects in accordance with the applicable statutory provisions, in particular Sections 434 et seq. of the German Civil Code (BGB). For business customers, the warranty period for goods supplied by the supplier is 12 months.

(2) An additional guarantee for the goods supplied by the supplier exists only if it has been expressly stated in the order confirmation for the respective item.

§ 8 Liability

(1) The customer's claims for damages are excluded. This exclusion does not apply to claims for damages arising from injury to life, body, or health, or from the breach of essential contractual obligations (cardinal obligations), nor to liability for other damages resulting from an intentional or grossly negligent breach of duty by the provider, its legal representatives, or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract.

(2) In the event of a breach of essential contractual obligations, the provider shall only be liable for the foreseeable damage typical for this type of contract if this was caused by simple negligence, unless the customer's claims for damages arise from injury to life, body or health.

(3) The limitations set out in paragraphs 1 and 2 shall also apply in favor of the provider’s legal representatives and agents if claims are brought directly against them.

(4) The limitations of liability resulting from paragraphs 1 and 2 do not apply if the supplier has fraudulently concealed the defect or has assumed a guarantee for the quality of the goods. The same applies if the supplier and the customer have reached an agreement regarding the quality of the goods. The provisions of the Product Liability Act remain unaffected.

§ 9 Cancellation Policy

(1) Consumers generally have a statutory right of withdrawal when concluding a distance contract, about which the provider informs them in accordance with the statutory model below. The exceptions to the right of withdrawal are regulated in paragraph (2). A model withdrawal form can be found in paragraph (3).

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right of withdrawal, you must inform us (PSR GmbH) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but this is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

(2) The right of withdrawal does not apply to contracts for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

(3) The provider shall provide information about the model withdrawal form as follows, in accordance with the legal regulations:
If you wish to cancel the contract, please fill out this form and return it.

§ 10 Final Provisions

(1) Contracts between the provider and the customer are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular those of the state in which the customer, as a consumer, has their habitual residence, remain unaffected.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider shall be the provider's place of business.

(3) The contract remains binding in its remaining parts even if individual provisions are legally invalid. Where applicable, statutory provisions shall replace the invalid provisions. However, if this would constitute an unreasonable hardship for one of the contracting parties, the contract shall be invalid in its entirety.